Fifth Third Bank generally does not have good customer reviews, as of September 2015. The Cincinnati, Ohio-based bank logged 1,159 customer complaints over the last three years with only 356 closed over the past year.
It rates a one star out of five based on 164 reviews in the My Bank Tracker website with customers complaining of rude customer service, inaccurate statements and customers given wrong information. It rates 3.5 stars out of five in the WalletHub website based on 133 reviews with customers giving poor marks for its customer service, lack of clear disclosures, cumbersome application process and poor problem resolution.
Despite its poor customer reviews, the bank is the country's top lender for the State Small Business Credit Initiative program. With over 1,200 locations, Fifth Third Bank is a full-service bank that operates primarily in the north-central United States, Kentucky, West Virginia, North Carolina, Georgia, and Florida.