Clayton Homes has an A+ rating from the Better Business Bureau, as of 2015. This rating is based on the company's response to complaints filed with the bureau and the length of time it has been in business. However, Consumer Affairs, which is based entirely on customer reviews rates Clayton Homes 1.3 stars out of five.
According to the BBB, Clayton Homes has been in business since 1965 and BBB-accredited since 1974. While over 170 complaints were filed with the BBB against the company between 2012 and May 2015, the BBB considers that a relatively low number, given the size of the company's operations. The BBB notes that many of the complaints involved the company's products or services, but the company has successfully resolved all issues noted to the BBB's satisfaction.
The Consumer Affairs website lists 73 complaints against the company. One reviewer found a moldy hand soap dispenser in the master bathroom and bed bugs in the home, brought in by a construction worker. Another reviewer reported that the company cashed his deposit check before the purchase went through, even though the representative had promised not to until the transaction was complete and that the company held onto his money until he contacted the BBB. Issues concerning leaks around stove pipes, leaky roofs, and low-quality cabinetry and kitchen counters also appear in these reviews.