Some features of HCAHPS surveys include focusing on improving the patient experience and using raw statistical data to improve scores. The surveys feature an Insights Online platform that providers users with report filtering and automatic deliveries when necessary.
HealthStream strives to improve the overall quality of care for all types of patients by analyzing every aspect of the recovery process. The group focuses on the caregivers and provides them with assessments and growth opportunities to improve the experience for patients. Many of the innovative programs and surveys are driven by patients to zone in on potential problems and maximize the desired results.