RCA has multiple customer service numbers, each of which is assigned to a particular product department. RCA doesn’t operate a general customer service line, so customers must identify what product department they want to contact in advance.
A:Generally, a merchandise associate at a retail store is in charge of making sure that the wares are neatly arranged on shelves, constructing displays for aisles, attiring mannequins, checking prices and tags for accuracy and placing new orders as needed. However, on busy days, an associate might also serve customers, run price checks, handle cash registers and carry products out from the stock area to the sales floor.
A:Consumer rights is the belief that all consumers have the right to know what they are buying. Companies often market things in a slanted, bias way in order to increase sales by misleading the buyer. This is done with a variety of products including food, cosmetics, and clothing, among other things. By using tricky semantics, companies can make their product seem to mean one thing, while the truth is opposing.
A:Total quality management (TQM) is advantageous because it provides companies with short-term and long-term benefits that improve product quality, productivity and customer relations. On the other hand, TQM can cause job loss, excessive costs during production and a decrease in creativity.
A:Not all GameStop stores have the same hours. However, the company website has a store locator at http://www.gamestop.com/browse/storesearch.aspx that allows people to find both the address and hours of the nearest GameStop site.
A:An external customer is a customer who purchases a company’s products or services but is not an employee or part of the organization. For example, a person who goes to a retail store and buys merchandise is an external customer. Businesses spend most of their time meeting the needs of external customers to ensure satisfaction.
A:The store hours for Dollar Tree depend on the location. Stores generally open at 8 a.m. and close at 9 p.m. on Monday through Saturday; on Sunday, stores are generally open from 8 a.m. until 9 p.m. Check the Dollar Tree site to see the hours for your local store.
A:As of 2015, WebMD lists Healthgrades, RateMDs and Vitals.com as reliable doctor review sites. To leave a review, users can find the doctor on the site and rate her using the site rating system as well as adding specific details. These sites are also used to help patients find doctors.
A:Customers, whether members of the public or other organizations, are crucial to the success of any business since they represent its fundamental source of revenue. It is, therefore, crucial that businesses create a sense of loyalty among customers for their brand.
A:RCA has multiple customer service numbers, each of which is assigned to a particular product department. RCA doesn’t operate a general customer service line, so customers must identify what product department they want to contact in advance.
A:Barnes & Nobles stores close at different times depending on the day and the location. According to its website, most of the stores close by 9 p.m. on Sundays and by 11 p.m. from Mondays through Saturdays. The Barnes & Noble website lists specific closing hours for each location.
A:Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.
A:A method that has shown to increase customer survey response rates is to choose optimal times to send out surveys, according to ZenDesk. For instance, sending surveys after peak business hours between 6 p.m. and 4 a.m. ensures that they are seen first thing the next morning.
A:Sam's Club, which is owned and operated by its parent company Walmart, sells its own brand of gasoline, so the brand is Sam's Club. Walmart gas stations sell Murphy brand gasoline. There might be instances in which a Sam's Club warehouse might sell Murphy gasoline or vice versa.
A:A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.
A:Customer satisfaction refers to the emotional response that people feel after making a purchase from a company. The more positive the level of customer satisfaction, the more likely the purchaser is to come back and buy again and to recommend that company to others who are looking for what the seller has to offer. Word of mouth and referrals are often the most promising ways for a business to grow.
A:Target store hours vary by location, with many stores operating from 8 a.m. to 11 p.m. Monday through Saturday and from 8 a.m. to 10 p.m. on Sunday. Check Target's store locator to confirm hours for a specific location.
A:An example of bad customer service is when a company makes false promises in order to get customers in the door and then fails to deliver on the promise. Like all bad customer service, such behavior discourages customers from using that business in the future.
A:Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.
A:A sample return policy provides a number of elements for a retailer to consider offering to its customers in the event that they want to return a purchase. Some of these elements include a time period during which a return is honored and what kind of return options the store provides. Sometimes a return policy is called "terms and conditions."