RCA has multiple customer service numbers, each of which is assigned to a particular product line. RCA doesn’t operate a general customer service line, so customers must identify which product department they want to contact in advance.
A:Informal customer feedback is input a business receives from customers through informal conversations between employees and customers as well as social conversations among customers. Informal feedback contrasts formal feedback garnered through customer survey programs and other specific research tools used to evaluate customer thoughts and feelings.
A:Simply put, the definition of excellent customer service is described as a service that treats customers with a positive, friendly attitude. It also involves trying to resolve their queries in an efficient manner.
A:Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.
A:Not all GameStop stores have the same hours. However, the company website has a store locator at http://www.gamestop.com/browse/storesearch.aspx that allows people to find both the address and hours of the nearest GameStop site.
A:Total quality management (TQM) is advantageous because it provides companies with short-term and long-term benefits that improve product quality, productivity and customer relations. On the other hand, TQM can cause job loss, excessive costs during production and a decrease in creativity.
A:A sample return policy provides a number of elements for a retailer to consider offering to its customers in the event that they want to return a purchase. Some of these elements include a time period during which a return is honored and what kind of return options the store provides. Sometimes a return policy is called "terms and conditions."
A:Barnes & Nobles stores close at different times depending on the day and the location. According to its website, most of the stores close by 9 p.m. on Sundays and by 11 p.m. from Mondays through Saturdays. The Barnes & Noble website lists specific closing hours for each location.
A:Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.
A:An example of bad customer service is when a company makes false promises in order to get customers in the door and then fails to deliver on the promise. Like all bad customer service, such behavior discourages customers from using that business in the future.
A:An external customer is a customer who purchases a company’s products or services but is not an employee or part of the organization. For example, a person who goes to a retail store and buys merchandise is an external customer. Businesses spend most of their time meeting the needs of external customers to ensure satisfaction.
A:The main role of customer service advisers is managing client communications. They interact with new, existing and potential clients, and they seek to provide the best customer service. They typically handle inquiries, answer incoming calls, process customer correspondence, update client accounts, offer products and services, update client accounts and perform administrative functions.
A:It is not possible to cancel a cashier's check outright because a bank guarantees a check's validity with the signature of the institution's representative. According to Fox Business, however, it is possible to file a claim to recover lost funds.
A:As of 2015, WebMD lists Healthgrades, RateMDs and Vitals.com as reliable doctor review sites. To leave a review, users can find the doctor on the site and rate her using the site rating system as well as adding specific details. These sites are also used to help patients find doctors.
A:Consumer rights is the belief that all consumers have the right to know what they are buying. Companies often market things in a slanted, bias way in order to increase sales by misleading the buyer. This is done with a variety of products including food, cosmetics, and clothing, among other things. By using tricky semantics, companies can make their product seem to mean one thing, while the truth is opposing.
A:Customer satisfaction refers to the emotional response that people feel after making a purchase from a company. The more positive the level of customer satisfaction, the more likely the purchaser is to come back and buy again and to recommend that company to others who are looking for what the seller has to offer. Word of mouth and referrals are often the most promising ways for a business to grow.
A:Customers, whether members of the public or other organizations, are crucial to the success of any business since they represent its fundamental source of revenue. It is, therefore, crucial that businesses create a sense of loyalty among customers for their brand.
A:A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.
A:Target store hours vary by location, with many stores operating from 8 a.m. to 11 p.m. Monday through Saturday and from 8 a.m. to 10 p.m. on Sunday. Check Target's store locator to confirm hours for a specific location.
A:The store hours for Dollar Tree depend on the location. Stores generally open at 8 a.m. and close at 9 p.m. on Monday through Saturday; on Sunday, stores are generally open from 8 a.m. until 9 p.m. Check the Dollar Tree site to see the hours for your local store.
A:RCA has multiple customer service numbers, each of which is assigned to a particular product line. RCA doesn’t operate a general customer service line, so customers must identify which product department they want to contact in advance.