Customer Service

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Generally, a merchandise associate at a retail store is in charge of making sure that the wares are neatly arranged on shelves, constructing displays for aisles, attiring mannequins, checking prices and tags for accuracy and placing new orders as needed. However, on busy days, an associate might also serve customers, run price checks, handle cash registers and carry products out from the stock area to the sales floor.

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  • What is customer satisfaction?

    Q: What is customer satisfaction?

    A: Customer satisfaction refers to the emotional response that people feel after making a purchase from a company. The more positive the level of customer satisfaction, the more likely the purchaser is to come back and buy again and to recommend that company to others who are looking for what the seller has to offer. Word of mouth and referrals are often the most promising ways for a business to grow.
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  • What response method has worked best to give the most customer feedback in surveys?

    Q: What response method has worked best to give the most customer feedback in surveys?

    A: A method that has shown to increase customer survey response rates is to choose optimal times to send out surveys, according to ZenDesk. For instance, sending surveys after peak business hours between 6 p.m. and 4 a.m. ensures that they are seen first thing the next morning.
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  • What is an example of a constituency service?

    Q: What is an example of a constituency service?

    A: Elected officials represent constituents or citizens from an area, so an example of a constituency service is a hotline created by an elected official to address the concerns of hometown voters.
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  • When does GameStop close?

    Q: When does GameStop close?

    A: Not all GameStop stores have the same hours. However, the company website has a store locator at http://www.gamestop.com/browse/storesearch.aspx that allows people to find both the address and hours of the nearest GameStop site.
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  • What brand of gasoline does Sam's Club sell?

    Q: What brand of gasoline does Sam's Club sell?

    A: Sam's Club, which is owned and operated by its parent company Walmart, sells its own brand of gasoline, so the brand is Sam's Club. Walmart gas stations sell Murphy brand gasoline. There might be instances in which a Sam's Club warehouse might sell Murphy gasoline or vice versa.
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  • When does Target close?

    Q: When does Target close?

    A: Target store hours vary by location, with many stores operating from 8 a.m. to 11 p.m. Monday through Saturday and from 8 a.m. to 10 p.m. on Sunday. Check Target's store locator to confirm hours for a specific location.
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  • What time does Barnes & Noble close?

    Q: What time does Barnes & Noble close?

    A: Barnes & Nobles stores close at different times depending on the day and the location. According to its website, most of the stores close by 9 p.m. on Sundays and by 11 p.m. from Mondays through Saturdays. The Barnes & Noble website lists specific closing hours for each location.
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  • What is a customer service policy?

    Q: What is a customer service policy?

    A: A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.
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  • What is an external customer?

    Q: What is an external customer?

    A: An external customer is a customer who purchases a company’s products or services but is not an employee or part of the organization. For example, a person who goes to a retail store and buys merchandise is an external customer. Businesses spend most of their time meeting the needs of external customers to ensure satisfaction.
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  • Why is customer service important?

    Q: Why is customer service important?

    A: Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.
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  • Where can I leave a review for my doctor?

    Q: Where can I leave a review for my doctor?

    A: As of 2015, WebMD lists Healthgrades, RateMDs and Vitals.com as reliable doctor review sites. To leave a review, users can find the doctor on the site and rate her using the site rating system as well as adding specific details. These sites are also used to help patients find doctors.
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  • Is it possible to cancel a cashier's check?

    Q: Is it possible to cancel a cashier's check?

    A: It is not possible to cancel a cashier's check outright because a bank guarantees a check's validity with the signature of the institution's representative. According to Fox Business, however, it is possible to file a claim to recover lost funds.
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  • What are consumer rights?

    Q: What are consumer rights?

    A: Consumer rights is the belief that all consumers have the right to know what they are buying. Companies often market things in a slanted, bias way in order to increase sales by misleading the buyer. This is done with a variety of products including food, cosmetics, and clothing, among other things. By using tricky semantics, companies can make their product seem to mean one thing, while the truth is opposing.
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  • What are the advantages and disadvantages of TQM?

    Q: What are the advantages and disadvantages of TQM?

    A: Total quality management (TQM) is advantageous because it provides companies with short-term and long-term benefits that improve product quality, productivity and customer relations. On the other hand, TQM can cause job loss, excessive costs during production and a decrease in creativity.
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  • What is an example of bad customer service?

    Q: What is an example of bad customer service?

    A: An example of bad customer service is when a company makes false promises in order to get customers in the door and then fails to deliver on the promise. Like all bad customer service, such behavior discourages customers from using that business in the future.
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  • What does excellent customer service mean?

    Q: What does excellent customer service mean?

    A: Excellent customer service includes treating your customers with respect and helping them solve their problems efficiently. Customer service tactics may differ based on industry.
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  • Why are customers important to a business?

    Q: Why are customers important to a business?

    A: Customers, whether members of the public or other organizations, are crucial to the success of any business since they represent its fundamental source of revenue. It is, therefore, crucial that businesses create a sense of loyalty among customers for their brand.
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  • What is quality customer service?

    Q: What is quality customer service?

    A: Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.
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  • What is the role of a customer service adviser?

    Q: What is the role of a customer service adviser?

    A: The main role of customer service advisers is managing client communications. They interact with new, existing and potential clients, and they seek to provide the best customer service. They typically handle inquiries, answer incoming calls, process customer correspondence, update client accounts, offer products and services, update client accounts and perform administrative functions.
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  • Where can you look up a serial number?

    Q: Where can you look up a serial number?

    A: Most serial numbers can be found on the actual product itself, usually on the back side. Serial numbers can also be found in an accompanying manual or online at the brand's website.
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  • What is the number for RCA customer service?

    Q: What is the number for RCA customer service?

    A: RCA has multiple customer service numbers, each of which is assigned to a particular product department. RCA doesn’t operate a general customer service line, so customers must identify what product department they want to contact in advance.
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