Q:

What exceptions apply to the Quill return policy?

A:

Quick Answer

Most items can be returned within 60 days, but all computers, laptops, notebooks and tablets must be returned within 14 days of receipt of product for a full credit or refund. These devices must be returned in the original boxes with UPC codes, packing materials, product documentation, parts and accessories.

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Full Answer

Quill's full return policy and exceptions to the return policy can be found by visiting the Return Policy page in the Help section of its website found at Quill.com. The policy varies depending on several factors including product type, return condition and return timeframe. Most products can be returned within 60 days for a full credit or replacement. If merchandise is returned using the Online Wizard, all returns are free. Machines and furniture must be returned in the original boxes.

Non-defective technology and electronics items such as printers, copiers, peripherals, computer hardware and video equipment must be returned within 30 days. These items must contain be accompanied by their original packing materials including boxes with UPC codes as well as all product documentation, parts and accessories.

Vending equipment can be returned within 30 days and must retain all original packing materials, UPC codes and product documentation as well as all parts and accessories.

Boxed, licensed and downloaded software must be returned in the original, unopened packaging within 30 days from receipt of product for a full credit, return or replacement, unless noted otherwise by the manufacturer. Defective software must be returned within 30 days for identical product exchange only.

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