Q:

What are examples of what to include in a quality policy?

A:

Quick Answer

A quality policy should emphasize how important the company feels about providing high-quality products or services to its customers, and it should state that the company has controls in place for the implementation, monitoring and maintenance of its quality objectives. The policy can also show how meeting high-quality standards will help the company meet its operational goals, such as increasing its customer base or decreasing customer complaints.

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Full Answer

Some objectives a company may want to choose include increasing customer satisfaction, improving safety, reducing the need to rework, using benchmarking and increasing overall profitability. Objectives may focus on the company's workforce, machinery, methods, materials, environment or measurement, and they should be able to be linked to the company's core values.

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