Employee engagement is the level to which a typical employee feels emotionally attached to his workplace. High employee engagement normally means that people in the organization come to work for intangible benefits that extend beyond regular compensation.
Employee engagement also leads to something known as discretionary effort. Discretionary effort is effort that goes above and beyond the employee's job description or minimum expectations for performance. Some companies measure employee engagement and try to maintain it because it leads to increased customer satisfaction, higher revenue and higher profits in many cases. Low morale is the opposite of employee engagement and can cause companies to struggle economically.