Embrace Home Loans is a legitimate financial institution established in 1983 with the sole purpose of providing direct mortgage lending services to individuals and businesses. As of February 2015, Embrace Home Loans maintains an A Plus rating from the Better Business Bureau based on customer reviews and business ethics examinations.
Embrace Home Loans offers a variety of financial services to aid in the purchase of homes and other real estate properties. Most notable are its direct mortgages, which allow individuals to borrow money directly from Embrace with either fixed rate interest or variable interest rates.
Starting on August 11, 2009, Embrace Home Loans received official Better Business Bureau Accreditation. This distinction demonstrates that Embrace meets the Better Business Bureau's guidelines for acting in good faith towards its customers, and that it does not attempt to defraud or scam them. One major factor in this accreditation is official complaints filed by consumers with the Bureau towards Embrace.
According to Bureau statistics, 152 complaints were filed against Embrace from 2012 to 2015. The most common complaints were categorized as "Problems with Products or Services" and "Advertising or Sales Issues." In all situations, a resolution was reached that was satisfactory to the party that filed the complaint.