Embrace Home Loans receives an A+ rating from the Better Business Bureau. In addition, 88.9 percent of customer reviews lodged with the BBB are positive, with 87.3 percent of customers likely to recommend the business.
Customer reviews filed with the BBB cite Embrace Home Loans as professional, helpful and expedient. Customers discuss how Embrace loan officers helped them refinance their homes, purchase new homes and consolidate debt, praising the employees' diligence, knowledge and patience. Among the complaints from the 9.6 percent of customers who claim a negative experience are disrespectful communication, lack of communication, appraisal and underwriting delays, and appraisals coming in too low for the loan to be funded, according to the BBB.