El Paso Electric achieved the Public Utility Commission's number one rating in Texas for lowest average service interruptions and lowest average duration of outages in 2011 and 2012. New Mexico customers received power 99.9876 percent of the time in 2014.
El Paso Electric Company attributes high ratings for reliable service in Texas and New Mexico to the diligence of transmission and distribution employees, who maintain systems to provide safe and reliable service.
The company works to restore electricity during any service interruptions by quickly responding to each outage, isolating the cause and implementing timely repairs. El Paso Electric Company's mission statement makes providing reliable service a priority.