Effective call center management revolves around hiring natural talent, providing positive feedback and scheduling properly. As with most industries, calling center employees need to feel encouraged and motivated while working.Continue Reading
Naturally talented call center employees will be the basis for an effective management strategy. Working in a call center can be difficult and employees must be able to deal with the tasks that are given to them on a regular basis. People who are naturally talented at handling stressful situations will be able to function better in a call center position.
Positive reinforcement is an important part of any industry. It provides the employees an opportunity to understand their strengths. While it should be balanced with evaluations and consequences if an employee is not performing properly, positive feedback seems to work better. Contests, quotas and incentives will give employees something to work hard towards and will result in more effective employees.
Scheduling can be difficult in a call center management position. It is important to schedule employees at times that work for them and at times when there is a high demand for employees to be making calls. By giving the employees roughly the same amount of hours they want, they will not become overworked and will be more productive.Learn more about Careers
A booking agent, also called a talent agent, usually works for a talent agency and networks with people who need to hire entertainers, who serve as the agent's clients. Some job duties may include arranging meetings, scheduling engagements, conducting auditions, dealing with finances and negotiating contract terms. In exchange for finding entertainers some work, the booking agent receives commissions or fees depending on the contract's conditions.Full Answer >
A talent agent finds work, books auditions and negotiates contracts for actors, singers, models and other professional performers in the entertainment industry. The agent represents and promotes clients to current and potential employers and other industry professionals.Full Answer >
Common office jobs at Verizon as of 2015 include call center customer service representatives, product management and network engineering team members, and marketing strategists. Jobs in its technology division include technical manager and senior software engineer. Verizon has several career options for project managers in various office locations.Full Answer >
The Manpower home page lists popular job categories, such as administrative and secretarial, call center and customer service, logistics distribution and supply chain, manufacturing and production, and sales, as of November 2015. Clicking on the link for any of those job categories displays a list of available jobs.Full Answer >