EA live chat is a customer service feature provided by Electronic Arts. It allows the user to speak directly with an EA representative through a text-based chat session for assistance in reconciling an issue or concern. An Origin account with EA is needed to utilize the live-chat service.
Clicking Contact Us on the product page of any EA website directs the user to the Origin log in. To access the live-chat option, consumers must answer a number of brief questions in order to identify the platform or product that is having issues, as well as to note general details about the problem or concern. Other customer service options include posting on the community forums, sending an email or calling a toll-free number.