What Are the Duties of a Medical Receptionist?

What Are the Duties of a Medical Receptionist?

A medical receptionist greets and checks in patients, schedules appointments, manages medical records, answers questions and provides general clerical support. Some medical receptionists handle insurance, billing and inventory tasks.

The receptionist for a clinic, hospital or doctor's office serves as the primary point of contact for all patients and visitors. She fields inquiries both in person and over the phone. The receptionist often screens calls to determine if a physician or nurse needs to be involved.

Medical receptionists keep the front of the office running smoothly. As patients arrive, the receptionist gathers necessary information, including updated contact or insurance information. The receptionist reviews paperwork to ensure the patient is registered correctly. She pulls the patient's medical file and alerts the nurse or physician that the patient is ready to keep the appointment schedule on track.

Part of the patient check-in process often includes verifying insurance. The receptionist may need to call the insurance company to verify coverage. She also collects co-payments or co-insurance as needed. In a small medical office, the receptionist may also handle filing claims and managing patient billing.

As the face of the medical facility, the receptionist maintains a professional, clean and secure front office appearance. She might straighten the waiting room during down time. The receptionist ensures all patient information is kept confidential.