What Are the Duties of a Medical Office Clerk?


Quick Answer

Medical office clerks work with patient records. They place charts and other paperwork in the patient files folders, scan documents including prescription information, enter data into the computer, create new patient file folders and keep all files secure. Additionally, they answer phones, send faxes, and check patients in and out.

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Full Answer

These clerks also prepare records for upcoming appointments and access patient schedules from the computer. In addition, they sort mail, distribute lab reports and direct phone calls. They might also photocopy medical documents for billing and legal purposes and perform other tasks upon request, such as calculations and proofreading.

People who work in this role also are responsible for releasing information according to regulations. Furthermore, they keep their immediate superiors, either an office supervisor or manager, updated regarding any problems or issues.

A high school diploma is required for working as a medical office clerk, but a few months of experience in a medical office is an asset. Potential medical office clerks also need to know how to use computers and other modern office equipment, and should have good interpersonal, organizational and telephone etiquette skills. They should also be able to maintain patient confidentiality and have the physical ability to maintain and distribute files.

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