Some of the duties in a concierge job description are making dinner reservations for guests, helping them book events, making travel arrangements for them and running some of the errands for the guests. The main job of the concierge is to provide the guests with highly specialized services meant to improve their experience.
The job description of a concierge may differ depending on the institution and the level of service. In high-end hotels, the concierge often acts as a butler. He goes out of his way to fulfill the guests' requests to make their stay at the hotel memorable and comfortable.
A concierge may provide a guest with advice on events and tours outside the hotel, helping him book these events if necessary. He helps guests search for any lost items, and calls taxis and makes travel arrangements for the guest. For foreign guests, the concierge is in charge of arranging for translators and interpreters to help them communicate with others during their trip.
In the event of an emergency, the concierge helps the guests find a medical center, a veterinary clinic or a dental clinic. The concierge receives and delivers any mail or luggage. In case the guest loses an item, the concierge may arrange for a replacement. In some instances, concierges perform office duties temporarily.