Q:

What are the duties of a bank teller?

A:

Quick Answer

The primary duty of a bank teller is to exchange money for checks upon verifying that the account has sufficient funds, numerical and written information match and signatures are correct. Additionally, a bank taller balances her cash drawer's currency, checks and coins at the end of her shift.

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Full Answer

When accepting a check, a bank teller needs to examine it for endorsements and verify the legality of the submitted documents and the identification of the person who receives the payments. Information that includes dates and bank names is also part of the verification process. Once the transaction is complete, a bank teller enters relevant information into a computer to record the transaction and presents the customer with a computer-generated receipt.

If she identifies a problem regarding discrepancies in the customer’s account, a bank teller must resolve the issue before proceeding with the transaction. While communicating with a customer, a bank teller typically utilizes information associated with the customer to tailor her approach while promoting bank-related products and services, including cashier checks, savings bonds and money orders.

When a customer seeks to open an account or purchase bonds, a bank teller obtains the necessary information from the customer and processes it using a computer. Duties also include composing, typing and mailing customer statements if issues such as unpaid items or balance irregularities crop up.

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Related Questions

  • Q:

    How do you write a resume for a bank teller?

    A:

    A resume for a bank teller's position should include a career summary, include past job descriptions and accomplishments, use bullet points and informative but concise descriptions. The average time it takes a prospective employer to scan a resume is 25 seconds. Therefore, the resume should be no more than one page, use clean type and have clear headings.

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  • Q:

    What is an average starting salary for a bank teller?

    A:

    As of January 2015, the average salary of a bank teller in the United States is $8.39 to $13.26 per hour, with a median of $10.47 per hour. This figure equates to approximately $17,686 to $29,046 a year, with a national average of $22,000.

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    What can you expect on a bank teller's assessment test?

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    A bank teller's assessment test assesses the applicant's numerical math skills, customer communication abilities, general language ability, attention to detail, coding and customer-relations situations that commonly arise in the bank teller world. Banks vary slightly in how they conduct their assessments and what they include in them, but these are the standard skills for which they are screening.

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  • Q:

    What are some bank teller job interview questions?

    A:

    Interview questions for a bank teller often include scenario questions related to tasks the candidate is expected to complete while on the job, such as "How would you convince a customer to become a client of this bank?" Another question might be, "How would you handle a situation in which a customer is confrontational and difficult to deal with?"

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