Q:

What details of your Freedom Mortgage can you manage when logged in to your account?

A:

Quick Answer

When a customer is logged into her account at Freedom Mortgage, she can get detailed account information, make payments, schedule automatic payments and sign up for e-statements. She can also request her tax, escrow and insurance information, according to Freedom Mortgage.

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Full Answer

These account services are available 24 hours a day, seven days a week. Customers can also request payoff statements for their mortgages. These can either be emailed or faxed. Automatic payments can be scheduled when customers are logged in, so that future mortgage payments are paid on the same day each month, states Freedom Mortgage.

Portal technology on the Freedom Mortgage website allows users to customize their experience when they log in. Customers can include Web links on this portal that are only available for viewing under their user names. However, Freedom Mortgage requires its users to have permission or authority to place the links to other sites. Customers can also submit new loan applications and register new loans while they are logged in, explains Freedom Mortgage.

When users log in, Freedom Mortgage collects information about their use of the website through online tracking. The information collected includes browser types, access times and click behavior, as reported by Freedom Mortgage.

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