Cox Solution Stores allow customers to make payments for outstanding bills, pick up and return equipment rentals, and preview new features and tools for residential and business services. The stores also allow customers to speak with representatives about various aspects of service, including discussing billing details or signing up for new contracts.Continue Reading
Cox Solutions Stores appear in a variety of locations, including strip malls and independent commercial properties, within the cites that feature coverage from Cox Communications. Each store allows customers to pay bills either by speaking to a physical representative or using a self-service kiosk to access the appropriate account details. Most stores accept payments in the form of credit or debit card transactions, while some may also accept checks, money orders or cash. The stores also feature associates who are able to access account information for customers and help resolve various billing issues, such as incorrect charges or fees for late payments.
Customers can also sign up for new service within the stores, sometimes also picking up the appropriate equipment to complete a self-installation for cable or Internet services. When a customer cancels service, she may also drop off any rented equipment at participating store locations. Many stores also allow customers to bring in damaged or outdated equipment for repairs or to exchange the item for a newer model. In addition, some stores help train customers on new features of its technology and services.Learn more about Customer Service