According to comments at Complaints Board and Amazon.com, purchasers of DermaWand complain that the machine does not work, that the company makes false claims and that it refuses to honor its warranty. They also claim the company makes unauthorized charges on purchasers' credit cards.Continue Reading
Consumers claim that DermaWand charges sales tax on shipping and handling, that it does not acknowledge returned items and that it does not pay for return shipping even though it says that such shipping is postage-paid. Although an infomercial offered a free 30-day trial with the credit card being charged at the end of those 30 days, the credit card was charged immediately.
Customers question the product's quality, saying it lost power and broke after a few uses. Others complain that it aged a person's face and caused pain behind the eyes.
The company also is accused of deceptive practices. One buyer agreed to a one-time payment with a promise of $20 off the price. When the buyer input credit card information, the online screen that accepted the payment didn't allow her to review the cost. In order to receive the $20 off, the customer had to call an 800 number. She then learned that to get the $20 back, she had to pay more money and sign up for ongoing purchases.
Customers warn consumers not to purchase the product directly from DermaWand but to go to Amazon.com, which offers good customer service.Learn more about Corporations