Q:

What are the desirable qualities of a call center agent?

A:

Quick Answer

A call center agent should posses strong product knowledge, technological proficiency, and customer-service expertise. In addition, sales experience, math and writing competence, word processing efficiency, and bilingual abilities are often desired.

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Full Answer

Call centers utilize customer service software programs that require agents to be confident interacting with technology in a fast-paced environment. A positive attitude and clear communication enables agents to successfully handle daily customer inquiries and problem resolution. Additional experience can enhance the scope of an agent's product line and customer base, such as a background in sales or writing, being bilingual or having specialized training or licensing that is industry specific.

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