What Does a Dental Office Receptionist Do?


Quick Answer

Primarily working at the front desk of the dental office, a dental office receptionist greets patients when they come in, takes phone calls to arrange appointments and answer questions about the dental office or insurance, handles customer payments, assists with referrals, helps manage files and checks on the status of laboratory work. The position requires that the receptionist has strong organizational and customer service skills and can work in a fast-paced environment.

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Full Answer

According to the United States Department of Labor, receptionists in general just have to possess a high school diploma and are trained on the job. However, computer courses are useful, as receptionists need to know how to use productivity software. It is also helpful that dental officer receptionists have an understanding of dental procedures and treatment methods.

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