Dealertrack Technologies provides Web-based software solutions and services to segments of the auto industry including dealerships, lenders, OEMs, agents and aftermarket retailers. The company runs North America's largest online credit application network: the Dealer Management System software. This is a Web-based network for arranging vehicle transportation, shipping, electronic solutions to titling applications and motor vehicle registration. The company integrates the on-site and online experience between the automotive industry and the customer.
As of 2015, the company features 18 service locations, including digital retail services in Portland, Oregon, inventory and interactive solutions in Dallas, and collateral management services in Sacramento, California. The company's corporate offices are located in Lake Success, New York. The company additionally offers digital document services in Wilmington, Ohio and Memphis, Tennessee.
The company also provides services such as finance and insurance solutions to independent and third party retailers. Additionally, the company provides online access to accounts and services through its website, Us.Dealertrack.com. Auto industry professionals in need of digital marketing solutions also have service options through the company.
Dealertrack features customer service options via telephone and online at Us.Dealertrack.com. It offers the SmartChat mobile app for smartphones, which connects buyers to dealers. The app allows for customer support even when the dealership is closed or staff is unavailable.