Q:

How have customers liked Brookwood Loans?

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Quick Answer

Based on recommended customer reviews on Yelp.com, a majority of customers do not like Brookwood Loans as of 2015. Most customers complain that its interest rates are ridiculously high, its loan agents are rude and the spamming method used by the company to advertise online is offensive, as Yelp.com indicates.

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Full Answer

Four out of seven featured customers consider the interest rates employed by Brookwood Loans to be too high as of August 2015. One of the customers states that a sales agent told her upon inquiry that the interest rate was 80.2 percent as of May 2015. Another customer claims that he learned that the interest rate was 116 percent and decided to seek another alternative. The rates are very high compared to those used by other financial institutions, as the reviews on Yelp.com indicate.

Another common complaint that customers raise against Brookwood loans has to do with Brookwood Loans' poor customer care services. Six out of the seven featured customers raise concerns about poor communication and poor customer relations skills by the Brookwood Loans sales representatives. In fact, one of the customers states that a sales representative hung up on her when she told her that she wanted to cancel a loan application. Some of the customers claim that Brookwood Loans deserves a negative rating and that the outfit should be closed down, as Yelp.com reports.

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