Use these steps to contact UPS, as outlined by the company.
Call customer service for assistance at the UPS toll-free number. Customers can also visit the UPS site, and click on "Contact UPS" to go to a page with a phone tree guide to help them use the customer service number more efficiently.
Send an email to UPS and receive a response within 4 hours. Head to the "Contact UPS" page via the UPS website and click on the "Email" button. Fill in the requested information, and click "Send Email."
Go to a nearby UPS store for assistance in-person with sending a package or tracking a shipment. Customers can visit the UPS website and click on "Locations" tab at the top of the page. Customers fill in their address and the site returns a map of nearby locations.