How do customers contact UPS?


Quick Answer

Customers can contact UPS via phone or email, as stated by UPS. The customer service phone number is (800) 742-5877 as of 2015.

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Full Answer

Use these steps to contact UPS, as outlined by the company.

  1. Call into customer service
  2. Call customer service for assistance at the UPS toll-free number. Customers can also visit the UPS site, and click on "Contact UPS" to go to a page with a phone tree guide to help them use the customer service number more efficiently.

  3. Send an email
  4. Send an email to UPS and receive a response within 4 hours. Head to the "Contact UPS" page via the UPS website and click on the "Email" button. Fill in the requested information, and click "Send Email."

  5. Visit a UPS Store
  6. Go to a nearby UPS store for assistance in-person with sending a package or tracking a shipment. Customers can visit the UPS website and click on "Locations" tab at the top of the page. Customers fill in their address and the site returns a map of nearby locations.

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