Some websites that offer free templates and examples of customer surveys include SurveyMonkey and Qualtrics. SurveyMonkey has two customer satisfaction survey templates that show example questions and response options. Qualtrics offers a downloadable file with customer satisfaction survey templates, and it also shows five detailed samples, including some for assessing a customer's satisfaction with a customer service representative, the company's products or the company's technical documentation for a product.
Some items that may be included on one of these surveys include questions about the company's professionalism, competence, timeliness, knowledge and value. The survey might ask about the customer's view of a certain product's value, quality and after purchase service. The survey might also assess the likelihood that the customer will use the company or its products in the future. Response boxes that ask for detailed comments may be included for a free-form response on customer service.