Customers who have questions, concerns or complaints about Tervis products can call its customer service number at 866-886-2537, as of 2015. The site also provides online help through live chat and email for a variety of questions and issues.
Tervis operates its phone and chat lines from 8 a.m. until 8 p.m. Eastern time, seven days a week. If one of these two options is not viable, customers can contact customer support by email and the company does its best to respond within one business day.
Customers needing to track a recent order can do so by using the email confirmation received when the order was placed.