The customer service number for Met -Ed is 800-545-7741. Customer service representatives are available from 8 a.m to 6 p.m, Monday through Friday. The automated voice response system is available 24 hours a day.Continue Reading
Use Met -Ed's automated voice response system to report an outage, make a payment, get billing and account information and provide meter readings.
Customer service is available via email as well. Visit Firstenergycorp.com and select Met -Ed from the drop down menu under the Our Electric Companies heading on the top of the home page. Click the Contact Us link at the top of the Met -Ed home page. Select Met -Ed from the drop down menu next to the Operating Company prompt, complete the required fields and click Submit.Learn more about Customer Service