Some Basic Talk customer service complaints are that it is difficult to contact customer service by phone and it is challenging to cancel service. Some reviewers complain that customer service representatives communicate poorly and provide incorrect information to consumers.
Basic Talk reviews on Walmart.com are generally positive, but some people complain that customer service wait times are excessive and that no phone contact number is provided. Some reviewers state that they continue to be billed after canceling service, and one reviewer complains that customer service directs callers to an external link that downloads unwanted software.
Amazon.com reviews are also mostly positive, but many reviewers complain that a customer service phone number is hard to find, technical issues are not resolved on weekends and there is no online link to cancel service. Some Amazon reviewers report that customer service representatives fail to understand their questions and decline to cancel service.