An existing mortgage customer creates an online account by visiting the ASC website and registering the account information, explains America's Servicing Company. A new user must provide personal information, such as the loan number, Social Security number and a valid email address.
The online account registration requires the completion of three separate sections: login information, personal information and security information, according to America's Servicing Company. Required login information includes creating a user name and secure password. Customers registering for an online account select three security questions from an available list and provide the answer, which can be used in the future to verify the identity of anyone attempting to access the account.