Consumers can contact XFinity customer service by calling 800-934-6489. Alternatively, visiting Xfinity.com, clicking on the Contact Us link, and then clicking on the Chat With An Agent button allows consumers to converse with a customer service agent using the online chat feature.
Phone representatives are available 24 hours a day to answer customer calls. Customers can also visit a local service center and speak to a representative by clicking on the Find A Service Center button and entering a ZIP code in the search box. The results display the address, phone number and hours of operation for nearby service centers.