Contact the PlayStation customer service in the United States by phone at 0203 538 2665 or by using the online help form at PlayStation.com. Sony suggests looking through the online help library before contacting the customer service department.
Before calling Sony, note down the serial number of the PlayStation system. For the PlayStation 4, the serial code is on the lower left of the bottom of the device, written in a blue box. It is 11 characters long and consists of the letters MB and nine digits. Customers can also find the serial number on the bottom of the box that the PlayStation came in. PlayStation 3 serial numbers consist of 19 characters and are located on the back of the device to the bottom left.