How Do You Contact Square Enix Support?


Quick Answer

Square Enix support can be contacted via e-mail, online chat or telephone. The company's website cautions that support cannot answer any questions about completing a video game or otherwise offer any hints or strategies for video games.

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Full Answer

While users are able to e-mail Square Enix at any time of day, employees only respond during normal business hours. As of 2014, these hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. Pacific Time, with the exception of certain holidays. For initial contact, Square Enix requires that users complete a detailed online e-mail support form before the e-mail can be sent. This form offers space to give a detailed description of the current problem with a Square Enix service or product.

Users must fill out a similar form to initiate online chat with a Square Enix representative. These representatives only chat with users during regular business hours, and Square Enix cautions that periods of high volume may require a longer wait before chat begins. Additionally, users may need to disable certain browser settings to allow online pop-up windows to appear.

Users must fill out a similar form to proceed to telephone chat. It is similarly available only during regular hours, and high call volume can delay reaching a representative. Square Enix cautions that this is not a toll-free service, and users must pay all applicable fees.

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