SafeLink provides toll-free phone support for enrollment and plan changes at 800-723-3546 and support for technical issues at 800-378-1684. As of 2015, customers can send correspondence to SafeLink Wireless, Attention: Executive Resolution Department, 9700 Northwest 112th Avenue, Miami, FL 33178.
Phone representatives assist customers with enrollment and plan changes from 8 a.m. to 10 p.m. Eastern Standard Time Monday through Saturday and 8 a.m. to 7 p.m. on Sundays. Technical support phone hours are 8 a.m. to 12 a.m. Eastern Standard Time Sunday through Saturday. Current customers should provide their SafeLink Wireless device serial number or phone number to expedite the process.