To contact the Progressive claims department, customers can log in to their accounts to report a claim, or call 800-274-4499 to speak with a representative, states Progressive. The company recommends that customers contact them and file a claim as soon as an accident happens.
When filing a claim, Progressive asks questions such as what type of claim is being filed, the date of the incident, location of the incident, policy information and the people and vehicles involved, states Progressive. After this information is in the system, the customer receives a claim number, and a Progressive employee usually calls by the end of the business day.
After the claims representative asks questions about the accident, he schedules an appointment to come inspect the damage and give an estimate on repairs, states Progressive. The company also helps arrange repair service appointments and towing if necessary.
Customers can check their claims by phone or through their Progressive online accounts, states Progressive. If checking online, customers can see their claim status, a copy of the repair estimate, a status of repairs and all payments made so far. Customers can also view visual representations of the damage on the website, and can review claim details before submitting them.