As of 2015, Amazon customer service representatives assist customers in the United States and Canada via phone at 866-216-1072. The company also offers Spanish phone support at 866-749-7538 and international phone support at 206-266-2992.
Customers can find assistance by clicking Contact Us on the right side of any Help page at Amazon.com. Amazon offers support via phone, email and chat 24 hours a day, seven days a week.
When customers select the phone option at Amazon, the system prompts them to enter a phone number and Amazon account information. This allows the customer service representative to have security information available when calling the customer to provide assistance.