As of 2015, U.S. customers can reach the Panasonic online orders help desk by phone at 800-405-0652 between 8:00 a.m. and 8:00 pm EST Monday through Friday, or 12:00 a.m. to 5:00 p.m. EST Saturday and Sunday. The number for other issues is 800-2211-7262.
Panasonic also provides an online live chat for customers with the same operating hours as the phone support. There is a link on the support page of panasonic.com to access live chat. To email Panasonic, use the online form listed on the website. To send a written inquiry, mail Panasonic at Panasonic Corporation of North America Customer Experience Department, 661 Independence Parkway, Chesapeake, VA 23320.