Hydro One customers can contact its Customer Communications Centre for billing and service inquiries at 1-888-664-9376. Customer service representatives answer billing inquiries from Monday to Friday and from 7:30 a.m. to 8:30 p.m. EST, according to the Hydro One website.
According to Hydro One, higher-than-normal electricity bills are due to three major causes: inefficient energy use, increased usage during on-peak periods and increased consumption due to the season, visitors, tenants and power tools usage. Old appliances are not energy efficient and drive up energy consumption. New appliances that are not set to their most energy-efficient settings also use up more power.
Hydro One residential customers on the time-of-use program pay different electricity rates depending on the time of day. Rates are higher during on-peak times and lowest during off-peak hours. Running power-hungry appliances such as washing machines and driers during off-peak hours helps lower the electricity bill.
Power consumption typically increases in the summer as customers run air conditioners or in winter when electric heating is required. Having visitors and tenants increases energy use, as does using power tools for home renovations. Knowing what factors drive power consumption and influence the electricity bill helps customers save electricity and pay a lower bill.