Amazon's contact number for United States customers is 1-866-216-1072. To access customer service through Amazon.com, the customer goes to the "Contact Us" section under "Help" and selects the "Phone" option.
In the Help section, there is an option to choose "Contact Us." This pulls up a form for the customer to fill in and explain his or her issue or question. After the customer fills in the form, he or she has the option to call, send an email or chat online with a representative. Amazon provides its general help number as well as the option to receive a call from Amazon.