As of May 2015, individuals wishing to contact Norton Internet Security by email can do so by contacting email@example.com for website feedback, firstname.lastname@example.org for promotion inquires, and email@example.com for privacy issues. All other inquiries must be made via live chat or by phone.
Customers can contact Norton Internet Security via live chat. Chatting with an agent is a fast way to solve problems, and the chat support is online 24 hours a day, seven days a week. There is little to no waiting time, and customer service agents can help customers with remote assistance.
People who wish to contact Norton by phone need to fill out an online form that describes the problem they are having. From there, the customer support phone number will be displayed. The best days to call customer support are Tuesdays, Wednesdays and Fridays, and the average wait time is approximately five minutes. Phone support is also open seven days a week, 24 hours a day.
Another outlet for customers to find help regarding Norton Internet Security is via online forums. The Norton online community is a good resource for people who have questions about their products, as many of the answers to their questions are already posted in the forums.