As of 2015, customers can contact the Nicor Gas Customer Care Center via phone regarding leaks, unusual odors or general customer service issues at 888-642-6748 during weekday business hours. Customer service associates also provide assistance via email at firstname.lastname@example.org, but email should not be used to report leaks or emergencies.
Nicor Gas encourages all customers to call 811 before digging to avoid hitting pipelines.
Nicor Gas, which is part of AGL Resources, provides natural gas to 2.2 million customers in the state of Illinois. To provide customers with reasonable rates, Nicor Gas purchases gas during the inexpensive summer months and stores it until the busy winter season.