Consumers are able to contact Nextbook customer support by phone, by email or by submitting a ticket through the Nextbook online messaging service. Registering a product facilitates customer support communication, and retaining the original receipt of purchase is obligatory for warranty service if repair or replacement is necessary.
To use the Nextbook online customer support message service, go to the NextbookUSA.com main page, select Support on the right of the toolbar at the top of the page, click on Tech Support, and click on Submit a Ticket in the toolbar at the top of the page. Enter your name, email address, physical address and the customer ID you received when you registered the product in question. Under Device Information, provide the date of purchase, the name of the store where you purchased the item, and the model and serial number of the item. Accept the terms and conditions of the warranty, and upload a scanned copy of the receipt to verify proof of purchase. Give details of the reason you are contacting customer support in the message box.
To access the phone number and email address of Nextbook customer support, from the toolbar on the NextbookUSA.com main page, select Support, and click on Contact Us. The page has phone numbers for customer support in the United States, Canada and the United Kingdom along with office hours during which the customer service phone lines are open.