Macy's provides a toll-free number, 800-289-6229, where customers receive assistance 24 hours a day, seven days a week. By clicking on the Contact Us tab at Macys.com, customers can also find the contact information for a specific Macy's store or fill out a contact form to submit their feedback.
As of May 2015, Macy's is one of the most prominent retailers in the United States. The company's sales reached over $28 billion in 2014 and Macy's has approximately 885 stores in 45 states. Guam, Puerto Rico and the District of Columbia also house Macy's stores. Over 166,000 employees work for Macy's.