Customers can contact KitchenAid's customer service by dialing 800-422-1230 for issues with major appliances or 800-541-6390 for issues with countertop appliances, cookware and kitchen tools. The company's customer service numbers operate from 8 a.m. to 8 p.m. EST Monday through Friday.
The company's official website also offers the possibility for customers to send an email or participate in a live chat with a KitchenAid customer service representative. Customers can schedule service for major appliances or find participating locations that service countertop appliances. Additionally, the website allows consumers to register their products, download guides and manuals, and shop for parts and accessories.