A taxpayer can call the IRS with tax questions or visit a local Taxpayer Assistance Center for face-to-face assistance, according to the Internal Revenue Service. The Interactive Tax Assistant is an automatic tool that responds to common tax law questions over the Internet.
A taxpayer may ask questions over the telephone about preparing a tax return or about a notice he has received. There are separate lines for individuals and for businesses. The phone lines are open during regular hours, and there is usually a long wait, explains the IRS. Answers to many questions about setting up a payment plan, getting a transcript, making a payment and checking on a refund can be found on the IRS website.
Taxpayer Assistance Centers are located throughout the nation. A taxpayer can find a local office from a list provided at the IRS website. Assistance is available on a first-come, first-serve basis. There may be a long wait time and the center may not be able to serve those arriving late in the day, notes the IRS. As of July 2015, a sample of assistance centers are testing an appointment process.
The Interactive Tax Assistant lists a series of questions by category. When a taxpayer selects a question, the tool asks for relevant information about the taxpayer and provides a specific answer, states the IRS.