To find the contact information for Horizon credit card services, go to the Horizon Gold Credit Card FAQ page on CreditCardMenu.com, and click How do I contact Horizon if I have questions about my credit card account. Alternatively, go to HorizonCardServices.com/a/contact.php, and complete the contact form.
To cancel your card or ask for a refund, call the Horizon Member Services at 1-800-251-6144 any time from 9 a.m. to 8 p.m. Eastern Standard Time from Monday through Friday, according to Credit Card Menu. You may also contact the Horizon Member Services on Saturday from 10 a.m. until 3 p.m.
If you are experiencing issues with your account or not satisfied with the assistance provided by the Horizon Member Services, you may call the Customer Advocacy department at 1-800-837-4997, as stated on Credit Card Menu. The department addresses customer concerns from Monday to Friday starting at 9 a.m. until 5 p.m. The contact form on the official website’s Contact Us page requires the customer’s name, phone number, email and a description of the consumer’s problem.
Horizon Card Services is not BBB accredited, and 90 complaints have been filed against the company as of 2015, according to the Better Business Bureau. The firm provides an unsecured credit card customers can use to buy merchandise from the company’s online store only.