For specific requests, customers should use the phone numbers on the back of their ID cards, but Blue Cross and Blue Shield of Alabama can also be contacted by phone at 1-800-292-8868 Monday through Friday from 7:30 a.m. to 6 p.m. or through the "Email Customer Service" link on the "Contact Us" page of the website bcbsal.org. There is also a direct contact form on the site. If the contact does not involve sensitive personal information, Blue Cross and Blue Shield of Alabama can also be contacted on Twitter at @BCBSofAlabama, according to the Blue Cross and Blue Shield of Alabama website.
There are several different phone numbers that can be used to contact Blue Cross Blue Shield of Alabama depending on the customer. Federal employees should use the 1-800-492-8872 number, while those looking for information on individual or family products should use 1-888-267-2955, according to the Blue Cross and Blue Shield of Alabama website. The federal employee number is open Monday through Friday from 8 a.m. to 5 p.m. Central time, and the individual and family number is open during the week from 9 a.m. to 5 p.m. The mailing address is 450 Riverchase Parkway East Birmingham, Alabama, 35244.