As of January 2016, investors can contact the Hong Kong Stock Exchange in person, by phone or by email, notes the Hong Kong Stock Exchange website. The exact method of contact depends on the type of inquiry and the department concerned. The Hong Kong Stock Exchange strongly suggests that investors first check the information database before contacting its representatives.
Those interested in the stock exchange's Investor Account Service must call 852-2979-7000 or send an email to firstname.lastname@example.org, notes the exchange website. The Investor Account Service enables traders to make transactions on a nearly 24-hour basis, receive reminder messages on their mobile phones and more.
For corporate inquiries, investors can contact either the main office in Hong Kong or the representative office in Beijing, adds the exchange's website. The main office is located at 12/F., One International Finance Centre, 1 Harbour View Street, Central. It's available by phone at 852-2295-3106 and by email at email@example.com. The representative office is located at Suite 1002, Level 10, Tower W2, The Towers, Oriental Plaza, No. 1. Eash Chang An Avenue, Dong Cheng. Its phone number is 8610-8519-0288, and its email address is firstname.lastname@example.org.
Investors can call 852-2840-3226 for general inquiries or 852-2840-3351 for technical inquiries related to the securities market, says the exchange website. The email addresses for the two types of inquiries are email@example.com and firstname.lastname@example.org, respectively. For questions related to trading in the derivatives market, the stock exchange offers help by phone at 852-2211-6360 or by email at email@example.com.
For any other type of inquiry, the stock exchange suggests investors send an email to firstname.lastname@example.org, call 852-2840-3330 or visit 17/F., Worldwide House, 19 Des Voeux Road, Central, Hong Kong. Any complaints must be in written form.