To contact a healthcare call center, call the toll free number provided. Both McKesson Healthcare Call Center Services and TeamHealth Medical Call Center provide numbers on their websites. For resolutions for billing issues, TeamHealth asks that patients use their Patient Solutions Bill Pay option.
Healthcare call centers grant medical access to patients 24 hours a day, seven days a week and 365 days a year. With a staff including customer service professionals and registered nurses, call centers aim to provide clients with advice concerning the seriousness of their ailment, answer any question the client may have concerning their treatment plan or account, discuss discharge instructions or provide education concerning an upcoming hospital admission. Healthcare call centers also help clients schedule appointments, obtain necessary referrals and manage their billing accounts.
Healthcare call centers work on behalf of hospitals, physicians, government groups and home health services. Using their services lowers a business's costs and increases its revenues, as it provides their clients with a comprehensive, friendly experience that ensures return visits. Using a call center in lieu of making phone calls in house guarantees that those answering questions are using scripted prompts to supply clients with consistent information. Additionally, healthcare call centers boast Tier 3 Certification that maintains the client's privacy and medical record security.