Support for Gateway computers may be found online in the company's "knowledgebase" and through chat with agents on the web, as of 2014. Gateway offers telephone support for products that are covered under current warranties.
The Gateway website has a tool through which owners can check to see if their product is covered under warranty. Telephone support is not available for products not under warranty. Gateway is a wholly owned subsidiary of Acer Inc. This home computer and electronics company markets its products with a logo bearing the distinctive black and white markings of Holstein cattle that draws on the company's mid-western origin and culture.