Tweet Fitbit via the username @FitbitSupport, inquire in the Fitbit Community on the Fitbit Help page, or use the online form to email with questions or customer service issues. Another way to reach Fitbit is by calling 877-623-4997.
The Fitbit community requires the user to log in to a Fitbit account. Navigate to Community.fitbit.com for this contact option.
Selecting the "Email Us" option from the Contact Support page first provides related help topics that may help you resolve the issue on your own. Select the product and the platform from the options listed on the screen. Choose the issue that most closely describes the problem. If there is no solution in the help topics, continue with "Email Us" at the bottom of the page.
The email form includes fields for your name, email address and description of the problem. You also have the option of attaching a file to show the issue.